Shipping Information

Order Processing

Please allow 48 hours for orders to be processed.

Orders are processed Monday - Friday from 8:30AM - 3:30PM Arizona time with the exception of major US holidays. Orders received on Saturday and Sunday are processed the following Monday.

We provide order tracking numbers on your shipment as soon as they are available.  This usually takes 2-3 days but it could be longer depending on availability of the item ordered. If an item is on backorder from the manufacturer, we will update your order status as soon as we have information from the manufacturer. You can see the status of your order by logging in and viewing your order information.

The FedEx Overnight shipment cutoff time is 2:00 PM Arizona time.

If you would like to pick up an item at our store, please allow 2 hours for processing once you have entered your order online.

Return Policy

In order to return anything to Professional Marketing Services, Inc., you must first obtain an RMA# (Return Material Authorization #) by calling us at 480-940-5400. We can accept unopened returns 30 days from the date of invoice. Merchandise is subject to a 20% restock fee if we are able to accept it. If an item is defective we can exchange it if we are notified within 5 days from the date of invoice. Software may not be returned.

PMSI offers a 30-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact Customer Service. All products returned must: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.


How to Contact Professional Marketing Services, Inc.

email: info@proimagingsupplies.com
Phone: 480-940-5400
Fax: 480-940-5488
Mail Address: 4802 East Ray Road, Phoenix, AZ 85044